FAQ
Our Fabric Choices
What is Tanboocel® fabric?
Tanboocel® is a bamboo-based fibre designed with movement in mind. It’s lightweight, breathable, and ultra-soft, with a smooth feel that stays comfortable during workouts and all-day wear. Its natural moisture-managing and temperature-regulating properties make it especially well-suited for activewear, layering pieces, and styles you live in.
Why do you use bamboo?
We often use bamboo because it is one of nature’s most resilient resources. It is a rapidly renewable crop that reaches maturity in just a few years, requiring significantly less water than conventional cotton. Because bamboo naturally regenerates from its own roots after harvest, it keeps growing without the need for replanting—making it a mindful choice that prioritizes land efficiency.
The result is a signature fabric that is incredibly soft and breathable, offering a high-performance feel with a lighter environmental footprint than traditional, resource-intensive textiles.
Do you use other fabrics?
True performance begins with the right fiber. While bamboo is our heart, we believe in choosing the best material for every design. Cotton is a classic for a reason—especially for the structure and warmth required in hoodies and sweatpants.
That is why we prioritise organic cotton and bamboo–cotton blends when they offer the best balance of durability, comfort, and a lower environmental footprint. We don’t believe in a one-fabric-fits-all approach; we believe in choosing what works best for your body and the garment’s purpose.
Watch this space for our Winter Range -coming soon.
How is Tanboocel®made?
Tanboocel® fibres are made using a closed-loop production process that recovers and reuses water and processing solvents. The FSC® certified wood pulp supports responsible sourcing, while OEKO-TEX® certification confirms the fibre has been tested for harmful substances. Compared to conventional manufacturing methods, this system is designed to reduce waste and resource use while delivering consistent, high-performance fabric quality.
Is Tanboocel® sustainable?
No fabric is impact-free, but Tanboocel® is designed to be a more responsible choice. Bamboo is a naturally resilient crop that requires fewer resources to reach maturity, while our closed-loop production process helps lower our environmental footprint compared to conventional synthetic manufacturing. We focus on making thoughtful material choices that balance high-level performance, everyday comfort, and long-term sustainability..
Why don't you call Tanboocel® "organic" and what certifications does it have?
Transparency matters more than buzzwords. Even when bamboo is grown organically, the process of refining it into a soft, wearable fibre involves a transformation that goes beyond what traditional 'organic' certifications cover. Because of this, we choose not to label the final Tanboocel® fabric as organic - it is about being accurate, not catchy.
Instead, we focus on responsible sourcing, smart production, and meaningful certifications that address chemical safety, sustainable forestry, and fair labour. We would rather tell you exactly what a fabric is (and isn’t) than oversimplify a complex journey.
Why do you still use elastane?
To ensure your activewear has the stretch and recovery it needs to move with you, we incorporate a small amount of elastane. We have chosen recycled elastane to minimize our impact - ensuring that even our performance elements aren't created from scratch.
While we aren't perfect yet, we are actively on the hunt for plant-based stretch alternatives as we work toward our long-term goal of becoming fully plastic-free. We believe in being honest about where we are today while staying committed to where we want to be tomorrow.
Ordering
What size should I buy?
Not sure which size will love you back? Peek at our size guide.
What if the item I love is out of stock. Can I be notified if it returns?
Yep, you sure can! Just pop over to the product you’ve got your eye on, pick your favourite colour and size, and if it’s playing hard to get, a little contact form will appear. Fill it out, and we’ll give you a shout the moment it’s back in stock!
Alternatively from time to time, pre-orders will be available. This will ensure the piece you love is definitely yours! Once it arrives in our warehouse we will ship it straight to you.
Can I change or cancel my order?
We completely get it, we change our minds too! Please contact us straight away at hello@olessa.com.au. If your item hasn't been processed already we can help you make a change to your order.
If your order has already been processed, should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
How can I track my order?
The moment your order hits the road, we’ll slide into your inbox with tracking details so you can stalk its every move
How long will it take to receive my order?
We like to move fast — your order is usually packed and out the door within 24–48 hours. During busy times (think sales & promos), things may take a little longer, but we’ll always hustle to get your goodies to you ASAP.
For delivery timeframes check our Shipping page.
Do you offer same day delivery?
Same-day delivery isn’t here (yet)… but it’s on our radar.
Returns & Exchanges
Do you offer returns or exchanges?
Yep, we’ve got your back! Full-priced goodies can be returned for a refund or swapped for something new. Simply visit our returns guide here
Sale finds? Those can join a store credit or exchange party. Curious for all the deets? Peek at our full Returns Policy!
What do I do if I receive a faulty of incorrect item?
Oops! Something’s not quite right? Shoot us an email at hello@olessa.com.au with your order number and a snap of the hiccup (faulty or wrong item). Once we’ve taken a look and given the thumbs up, we’ll sort you out with a replacement or refund—easy peasy!
Have you received my return?
As soon as your return lands at our warehouse, we’ll send you a little ‘we got it!’ email. Give our team 3–5 business days to work their magic, and your refund or store credit will be on its way!
Gift cards & promo codes
How long is my gift card valid for?
Olessa gift cards are good vibes for a whole year - 12 months from the date you grab them!
How do I use a gift card or a promo code?
When you’re ready to seal the deal, hop over to your cart and hit ‘Proceed to Checkout.’ You’ll spot a little field to pop in your gift voucher or promo code before wrapping up your order. Heads up—only one promo code can join the party per order!
Can I use a gift card and a promo code on the same order?
Absolutely! Your gift card is welcome and can happily team up with a promo code at checkout - double the fun!
Get in touch
Have questions about your order, or a general enquiry?