Returns Guide

We hope you feel amazing in your new olessa gear, but if something isn't quite right, we offer a simple returns process.

Return FAQ's

Returns policy

Full-Priced Items:
Eligible for a refund or exchange, including items purchased using promotional codes (e.g., 10% welcome code, AFTERPAY20).

Sale Items:
Eligible for store credit or exchange only, unless the item is deemed faulty.

Gift Cards:
Gift cards are non-refundable and cannot be returned or redeemed for cash.
Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

  • Your return request must be submitted within 14 days of receiving your order.
  • Once your return has been approved, your parcel must be lodged with the carrier within 5 business days using the approved return method.
  • The item must be unworn, unwashed and unaltered, with all original tags attached.
  • The item must be returned in its original condition and be free from perfume, deodorant, body odour, makeup, washing powder or any other marks or scents.
  • Gift cards are not eligible for return.

Please note: Returns lodged outside the approved 5-business-day timeframe may not be accepted, as we need to ensure returned garments are received within a reasonable timeframe and remain suitable for resale.

Items returned in a soiled, damaged or otherwise non-resalable condition may be refused. Where possible, we will offer you the option to either:

  • have the item returned to you at your expense; or
  • pay a $15 cleaning fee per affected item where the item can reasonably be restored to a resalable condition.

OLESSA is not responsible for return parcels that are lost or damaged in transit.
Cost of Return

Australia:
$10 AUD return shipping fee will be deducted from your refund or credit. Complimentary shipping is provided for approved exchanges.

International orders:
Return shipping is the responsibility of the customer. We are unable to offer exchanges for international orders at this time.
Incorrect item received?

Received something you didn’t order? We’re so sorry! Please get in touch with us at hello@olessa.com.au or via the contact form we’ll make it right as quickly as possible.
Faulty or damaged items

Oops! Something’s not quite right? Shoot us an email at hello@olessa.com.au with your order number and a snap of the hiccup (faulty or damaged item). Once we’ve given it a look and given the thumbs up, we’ll sort you out with a replacement or refund—easy peasy!